If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds can be issued for unused items returned within thirty days of the purchase date and will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. Additional shipping or handling charges will be incurred on non-defective replacement orders.

Please mail your package in a prepaid, insured, traceable method to the address below.

Northwest Fence & Iron
ATTN: Refunds & Exchanges
12306 Technology Blvd
Austin, TX 78727